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myExpedient login problems

Are you having problems logging into myExpedient? Listed below are common problems. Please select your problem and follow the instructions provided.

I am a Expedient customer. I don't have a Login or Password

We require a Login and Password to access my.expedient.net. If you are a Expedient customer, but do not have any services for which you need a Login or Password, you may locate your account using your account number here. Your account number may be on any invoices you receive from us, or if you are a business customer it may appear on your Customer Service Agreement.

I am a Expedient Customer. I don't know my Login or Password

For past account.stargate.net users, you should use your Account Administrator username and password. In general, your Login is the same username you use to check your email, and is followed by your domain. Examples of Logins include username@expedient.net, username@erie.net, or username@stargate.pitt.edu.

For new users, you may be asked to provide additional information such as an Access Code or billing information so we can grant you full Account Administration privledges. If you don't feel like entering this information or if don't know it, you may still log in. However, you will have limited viewing and management functions.

If you don't remember your password, you can use our contact form to have a technical support representative get in touch with you to reset or obtain your password. If you need immediate assistance you may call us toll-free at 1-877-570-STAR.

I am not yet a Expedient Customer

If you are not yet a Expedient Customer then feel free to visit our main website at http://www.expedient.com to learn about our wide array of products. You can also go directly to our signup page to signup for dialup internet access!

What happened to the old site(s)?

Account.stargate.net (SAM) and my.expedient.net have merged to give you 'one page access' to news, account management, search tools, webmail and more. While we hope you enjoyed our old sites, we are excited to offer you more control over your account and look forward to your suggestions on how to make this site even better. Remember, you are not required to log into your account to enjoy many of the features of the myExpedient site, simply click on the "myWebPages" link at the top. For further information see the myExpedient FAQ.

Session expired / Can't log in

If you get a message saying that your session expired, it usually means that myExpedient was left open and you just need to close and reopen your browser to re-login. Staying logged into myStargate without logging out means someone else could change your information. However, if you login you get a blank screen, or a still can't log in, there may be a problem with your web browser cookie. The simplest way to solve this is to reset the zipcode on the page. To do this, click the Change zipcode setting in the dark blue Portal Tools box, enter a new zip code and click OK. If the problem still occurs, you may need to close your web browser and reopen the page. The next step if the problem still happens, you will need to delete the web browser cookie, click here for instructions. If you are still having difficulties after deleting cookies, please contact us.

What about my security on this site?

This site uses cookies to maintain your site preferences and your zip code. A cookie is a small piece of information usually used to identify an individual when that person is accessing a site. At no time is any information made available to other sites for any reason. Placement of cookies will not compromise your privacy and is used strictly for the convenience of our customers. Click here for more information about cookies.

Additionally, this site uses Secure Socket Layer (SSL) technology to transmit your personal information between our systems and your web browser. To enable Secure Socket Layer point your browser to https://my.expedient.net or click on the "Secure" link on the front page. (If you are prompted to display both secure and non-secure items, please press "YES".)